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Legal

Acceptable Use Policy

Guidelines for responsible, secure, and lawful use of our services.

Last updated: September 3, 2026Applies to loyalapp.com and the Loyal Shopify app

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    On this page

      This Acceptable Use Policy explains the rules and standards that apply when you access or use the services, website, applications, products, and related services provided by [Company Name]. By using our services, you agree to follow this policy and all applicable laws and regulations.

      1. Purpose of this policy

      The purpose of this Acceptable Use Policy is to help maintain a safe, reliable, and respectful environment for all users.

      You may use our services only for lawful purposes and in accordance with this policy. You are responsible for ensuring that your use of our services does not violate any applicable law, regulation, third party right, or agreement.

      2. Acceptable use

      You may use our services for legitimate business and personal purposes that are consistent with the features and intended purpose of our services.

      You agree to use our services responsibly and not interfere with the operation, security, availability, or integrity of our website, systems, applications, or services.

      You must provide accurate information when required and maintain the security of any account credentials associated with your use of our services.

      3. Prohibited activities

      You may not use our services to engage in activities that are unlawful, fraudulent, deceptive, abusive, threatening, or harmful.

      You may not use our services to violate the rights of another person or organization, including intellectual property, privacy, confidentiality, publicity, or other legal rights.

      You may not attempt to gain unauthorized access to accounts, systems, networks, servers, databases, or other resources belonging to [Company Name] or any third party.

      You may not interfere with or attempt to disrupt the normal operation of our services.

      4. Security and abuse

      You must not introduce viruses, malware, malicious code, ransomware, spyware, or any other harmful software through our services.

      You must not conduct or facilitate denial of service attacks, unauthorized scanning, penetration testing without permission, credential attacks, or other activities designed to compromise the security of our systems or another person's systems.

      You must not attempt to bypass security measures, access controls, rate limits, authentication systems, or other technical restrictions.

      5. Fraud and deceptive activities

      You may not use our services for fraudulent transactions, scams, impersonation, phishing, or other deceptive activities.

      You may not misrepresent your identity, affiliation, business, products, services, or relationship with [Company Name].

      You may not use information obtained through our services to deceive, manipulate, or unlawfully target another person or organization.

      6. Intellectual property

      You must respect the intellectual property rights of [Company Name] and third parties.

      You may not copy, reproduce, modify, distribute, sell, license, reverse engineer, or otherwise exploit our content, software, trademarks, designs, or other intellectual property unless you have received appropriate authorization.

      If you believe that content available through our services infringes your intellectual property rights, please contact us using the contact information provided below.

      7. User content

      If our services allow you to submit, upload, publish, transmit, or otherwise provide content, you are responsible for that content.

      You must have the necessary rights and permissions to submit the content.

      You may not submit content that is unlawful, fraudulent, defamatory, abusive, threatening, misleading, invasive of privacy, or otherwise inappropriate.

      You may not use our services to distribute content that contains malicious software or that could reasonably cause harm to another person or system.

      8. Automated access

      You may not use bots, crawlers, scripts, scraping tools, or other automated methods to access or collect information from our services unless such access is expressly permitted by us.

      You may not use automated systems in a way that places an unreasonable burden on our infrastructure or interferes with the experience of other users.

      9. Enforcement

      If we believe that your use of our services violates this policy, we may take appropriate action.

      Depending on the circumstances, this may include issuing a warning, restricting access, suspending an account, removing content, limiting functionality, or terminating access to our services.

      We may also take action where necessary to protect our users, systems, business, or third parties, or where required by law.

      10. Reporting violations

      If you believe that someone is using our services in violation of this policy, please contact us at [Support Email].

      When reporting an issue, please provide enough information for us to understand the nature of the concern and investigate it appropriately.

      11. Changes to this policy

      We may update this Acceptable Use Policy from time to time to reflect changes to our services, legal requirements, or business practices.

      When we make changes, we will update the date at the top of this policy. Your continued use of our services after an updated policy becomes effective means that you accept the revised policy.

      12. Contact us

      If you have questions about this Acceptable Use Policy or believe that you need to report a violation, please contact us.

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      [Business Address]

      [Support Email]

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