Solutions / Digital Subscriptions
Courses, memberships, connected devices and premium content have no box to ship. What they need is precise control over who has access, when it starts, and what happens the moment a charge fails.
Free white-glove migration from any platform or app.
Four capabilities that decide whether a digital subscription renews or quietly lapses.
Activation is rarely at checkout. It can be after a device is set up, when a course opens, or the day a trial ends. Loyal separates the charge from the entitlement, so you decide who gets access to what and when it begins.
Delayed activation, trial-to-paid, seat counts, device limits.
Nobody thinks of themselves as managing a subscription. They are keeping access to something they use. Upgrading, downgrading, changing a card or reactivating happens inside your own app or portal, on your own branding.
Embedded portal, upgrade and downgrade paths, reactivation.
App-store commission is a fixed tax on every digital renewal. Billing recurring plans on your own storefront moves that margin back to you, and gives you the customer record, the payment method and the retention tooling with it.
Web checkout, Shop Pay and wallets, one customer record.
Involuntary churn is the largest single loss on digital plans, because nothing physical is missed until access disappears. Loyal retries on your schedule, emails a one-tap update link, and can hold access through a grace period while the charge is recovered.
Dunning schedules, grace periods, reason codes, win-back offers.
Digital businesses usually hold the same person in several systems at once, each with its own id. Loyal keeps the commerce record whole, so entitlements, billing and history sit against one subscriber.
Fragmented today
With Loyal
One subscriber, ABC123
Illustrative example. Loyal holds the commerce and entitlement record; your LMS, app or device platform reads from it.
Each has a different moment where access has to switch on. The plan model below is the one that usually fits.
Hybrid plans
Connected products sell a device once and access forever after. Loyal handles both halves in one plan, so the device ships, the membership begins at setup, and the two stay linked for support and cancellation.
One plan covering a one-time device and its recurring membership
Access held until setup is confirmed, so nobody pays before they can use it
Device and membership cancelled together, with support seeing both
Seat and device limits enforced from the same subscriber record
Quotes and figures below are illustrative until each brand signs off.
Enrolment opened access; the plan renewed on the same checkout as everything else.
Delayed activation removed the refund requests from customers billed before delivery.
Customers halved their box instead of leaving when the cupboard was full.
The ones that come up on almost every call.
Yes. A first-order override lets the opening shipment carry a starter kit or dispenser while every renewal ships only the refill, on the cadence you set.
You define swap groups and whether prices must match. The customer moves to the next stage or size inside the same subscription, keeping their schedule, discount and billing date.
Quantity and interval are both editable from the portal, and the cancellation flow offers a skip, a smaller box or a longer interval before it accepts the cancellation. Reasons are recorded so overstocking shows up as its own pattern.
Yes. A bundle plan holds multiple items, bills once and ships together, while each item can still be swapped, paused or resized on its own.
Loyal retries on a schedule you control and emails a one-tap update link, so a routine delivery is not lost to an expired card. Recovered revenue is reported against attempts.