Solutions / Food & Beverage
Free white-glove migration from any platform or app.
Four capabilities that carry most of the weight in a food and beverage programme.
Boredom is the most common reason a food subscription ends. Subscribers swap roast, grind, flavour or size from the portal, inside rules you set, and the plan price stays where you put it.
Swap limits per cycle, blocked items and one-way upgrades are all configurable.
Set a box size, a price and the products that qualify. Subscribers fill the box each cycle, or keep the same mix on repeat. Works for tasting boxes, mixed cases and snack assortments.
Per-item limits, minimum spend and cycle deadlines included.
Roast-day and pack-day rules hold charges until the batch is ready. Subscribers can move a delivery earlier when they run out, or push it back when they are away, without touching the plan price.
Cut-off windows, blackout dates and per-plan shipping days supported.
Expired cards quietly end subscriptions. Loyal retries on a schedule, emails the customer with a one-tap update link, and shows recovered revenue against attempts in reporting.
Cancellation flows can offer a pause, a smaller size or a longer interval first.
Cancellation flows run as experiments, so you learn which offer holds a subscriber and which one only costs margin.
Trigger:
Cancellation
Reason:
It is too expensive
Test offer A
10%
discount
11%
accepted the offer
Test offer B
Pause
for 2 cycles
29%
accepted the offer
In this example a pause holds more than twice as many subscribers as a 10% discount, at no cost to margin. Figures are illustrative.
Each has its own rhythm. The plan model below is the one that usually fits.
PERISHABILITY
Charges align to pack days so nothing sits in a warehouse waiting for a courier. Subscribers who are travelling pause instead of cancelling, and their next delivery lands the week they return.
Charges align to pack, bake or roast days you define
Skip and pause instead of cancel, with the schedule intact
Blackout dates for holidays and production shutdowns
Quotes and figures below are illustrative until each brand signs off.
Subscribers change beans instead of leaving, and prepaid three-month plans carry the winter dip.
Build-A-Box replaced four fixed bundles, and average order value moved with it.
Charges follow the bake schedule, so every box ships the day it is packed.
The ones that come up on almost every call.
No. We freeze billing on the old app during the cutover window and align next charge dates in Fast so nobody is billed twice or early.
Yes. Prepaid terms of three, six or twelve cycles are billed upfront and fulfilled on schedule, with their own pricing and their own discount.
Out-of-stock items are hidden from the picker, and subscribers with that item on repeat are prompted to choose a replacement before the cycle closes.
Yes. Set the days you pack, and charges are held to those days with a cut-off window ahead of each run.
Loyal retries on a schedule you control and emails the customer a one-tap update link. Recovered revenue is reported against attempts so you can see what the retries are worth.