Solutions / Pets
A dog that eats two cans a day empties a case in two weeks. Loyal lets pet parents set the pace, swap a flavour their animal turned down, and add a second pet without starting a new subscription.
Free white-glove migration from any platform or app.
Grain-free chicken, 13.2oz
12 cans, every 2 weeks
Subscribe & save 20%Heavy boxes, fussy animals, and more than one mouth to feed. These four capabilities carry most of the weight.
A puppy and a senior cat consume at completely different rates. Customers pick quantity and interval together, move the next box forward when they run low, and push it back when a bag is still full.
Per-product intervals, quantity changes, ship-now and skip from the portal.
Animals reject food for no stated reason. Swap groups let a customer move from beef to salmon inside the same plan, at the same price, without touching the schedule or losing their subscriber discount.
Swap groups by protein, size or life stage, with price parity rules.
Cat food and dog food on separate subscriptions means two shipments and two freight costs. A bundle plan holds both, bills once, and still lets each item be swapped or paused on its own.
Build-A-Box, bundle pricing, per-item edits inside one plan.
Loyal retries on a schedule you set and emails a one-tap update link before the delivery window closes. Cancellation flows offer a longer interval or a smaller quantity first, and record the reason so overstocking shows up as its own pattern.
Dunning schedules, reason codes, quantity and interval-change offers.
When a customer cancels for a taste reason, the flow offers alternatives from the same swap group instead of a discount. The subscription keeps its schedule and its price.
Trigger:
Cancellation started
Reason:
My pet stopped eating it
Add new cross-sell
Greens protein
20% discount
Increase discount
Protein powder
35% discount
A swap keeps the plan and the margin. A smaller quantity keeps the customer when the real problem is a full cupboard. Figures are illustrative.
Each has its own consumption rate. The plan model below is the one that usually fits.
Logistics
Pet food is one of the least forgiving categories to ship. Loyal gives you the controls that keep freight under control without pushing customers onto a schedule that does not match their animal.
Quantity and interval editable together, so a customer can halve a box instead of cancelling
Bundle several pets into one shipment and one charge
Skip, pause and ship-now handled by the customer without contacting support
Pre-charge reminders before every renewal so nobody is surprised by a heavy box
Quotes and figures below are illustrative until each brand signs off.
The top cancellation reason became a protein change instead of a lost subscriber.
Two subscriptions merged into a single bundle plan billed once a month.
A second product joined the plan without a second shipment or a second charge.
The ones that come up on almost every call.
Yes, both from the portal, and the price updates with the quantity. A customer whose cupboard is full can move from twelve cans to six rather than cancelling.
You define which products can substitute for each other and whether prices must match. The customer picks an alternative inside the group and the plan keeps its schedule, discount and billing date.
Yes. A bundle plan holds several products, bills once and ships together, while each item can still be swapped, paused or changed in quantity on its own.
Loyal does not set your rates, but it gives you the levers: case-based quantities, longer intervals, and bundling multiple pets into a single shipment instead of two.
Loyal retries on a schedule you control and emails a one-tap update link, so a delivery is not lost to an expired card. Recovered revenue is reported against attempts.